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This course equips participants with the safe work habits and customer-interaction skills needed in retail and service environments
and customers to provide service delivery outcomes
Lay the groundwork for success in the service industries
Apply standard operating procedures and the code of conduct to a
Unit 24997 Choose Package:Delivery Pack This course equips participants withDemonstrate knowledge of theft and fraud in a retail or distribution environment. People credited with this unit standard are able to: describe the ways in which theft and fraud are committed by staff, customers, suppliers, and delivery persons; explain responses to theft and fraud; and explain the legal rights of a person suspected of theft or fraud, in a retail or distribution environment.