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Units of competency RIIWHS301D Conduct safety and health investigations RIIRIS402D Carry out the risk management process RIIWHS404D Implement and monitor health and hygiene management systems BSBWHS401 Implement and monitor WHS policies
Core units BSBDIV501 Manage diversity in the workplace BSBMGT517 Manage operational plan SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXGLC001 Research and comply with regulatory requirements SITXHRM002 Roster staff SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks
eggs and farinaceous dishes SITHCCC031 Prepare vegetarian and vegan dishes SITHCCC035 Prepare poultry dishes SITHCCC036 Prepare meat dishes SITHCCC037 Prepare seafood dishes SITHCCC041 Produce cakes
Core units MSAENV272 Participate in environmentally sustainable work practices MSAPMOHS200 Work safely MSS402001 Apply competitive systems and practices MSS402051 Apply quality standards MSS402080 Undertake root cause analysis Elective units MSS402002 Sustain process improvements MSS402010 Manage the impact of change on own work MSS402031 Interpret product costs in terms of customer requirements MSAPCII295 Operate manufacturing equipment MSAPCII296 Make a small furniture item from timber If you require RPL Kits with comprehensive benchmarking
Vocational Placement Kit-SITSS00035 Customer Service Management Skill Set New Unit-April 2024 Units of competency RIIWHS301D ConductA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.