Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way attractive A choice of three customizable

A choice of three customizable eating plans: Preventative/Maintenance

—Robin Farrell

College and University Professional Association for Human Resources

plus a glossary of key terms - Reinforce learning with a range of activities

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way attractive A choice of three customizableAuthor(s): Merlino, James THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the