Bottom-Line Call Center Management buyer's market According to the traditional conception

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Bottom-Line Call Center Management buyer's market According to the traditional conceptionBottom Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom Line Call Center Management' helps call center managers evaluate their current status, implement cost effective